The current big platform for social media working is
Twitter. With a simple, free to sign-up, personalized user interface, Twitter
is best for following everything you please in life. With a vast variety of
users from all over the world, twitter can be used to market your product or
business, whatever the purpose maybe, to attract any base you or your company
pleases. Prima facie, simply by creating a twitter account, getting it verified
for official status, and tweeting links and updates of your latest developments,
you can send whatever you want to all your user base.
However, there are a number of technicalities which are
essential for better and effective marketing through the social media Twitter.
They usually do not involve something technical that only marketing departments
of companies with vast experience in the field can understand. With the
following know-hows, you can put Twitter to your marketing agenda with ease.
Communicating
As mentioned earlier, Twitter is arguably the easiest source
to keep all your followers up to date to the latest of developments and
information regarding your business. What is a positive notion of this social
media website is that it helps your followers or potential customers to
communicate with you just by the click of a button (the reply option on
twitter). This is the fastest way in today’s world to communicate the
essentials of the business. For example, a local cinema would use twitter to
update all the latest listings to their followers, keeping them up to date with
all the latest shows, dates and promotions.
Generating leads
Making tweets regarding all promotions, new products and
special offers usually make the follower curious and encourages them to know
more about the promotion or product. This temptation leads to the follower
becoming a customer of your company and subsequently results in sales. An
example of this would be that a local vender tweets about a ‘buy one get one
free’ offer.
Branding the personality
Twitter is a great way to generate a fresh image to the
followers. You can always tweet with a particular image of your company in
mind; what you want the followers to perceive about the company, its
background, and about the people that are running it. An example would be a
bookshop constantly tweeting quotes and humour on the twitter account that would
make the followers perceive the book store management as lively.
Researching trends
Twitter is also essential for research purposes. It is not
necessary to send out tweets always; you can simply follow different friends
and monitor which orange is the new black of the market. If your company is in
the production and sale of children’s toys, hypothetically speaking, you can
follow the worldwide toy giants such as the Toys’R’Us and always see what the
latest action figures are.
Feedback and Customer Service
By replying and marking your tweets as favourites, the
followers can always provide positive as well as negative feedback to you, and
by replying to their tweets, you can provide them with your valuable assistance
and any guidance they demand.
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