Wednesday 25 October 2017

How to Achieve Google Adwords Success - Part Two

By: Matt Bacak

Are you using Google Adwords to bring in additional, quality customers?  Do you know the seven steps to Google Adwords success that enables you to crush your competition and reel in the customers on twenty four a day basis?  The first three steps to Google Adwords success involve using odd bid amounts such as $0.17, $0.23, etc. to jump up in placement.Conducting split testing on your advertisements and using Dynamic Keyword Insertion are success steps two and three.  This article discusses Google Adwords success steps four through seven.

Google Adwords Success Step #4:  Use punctuation secrets in your advertisement copy.Google Adwords has rules in that you can't use swear words and the only punctuation mark you can use is a question mark.  Add a question mark to your advertising copy.You will stand out from other advertisements if you do this.Also try capitalizing the first letter of every word in your advertisement. Don't capitalize every letter as Google will prohibit you from doing this.Also put a comma in your headline followed by a power word such as "Free".The comma will prompt the reader to pause and then let the following power word sink in.

Google Adwords Success Step #5:  Find quality keywords.Use a keyword program at www.goodkeywords.com.This program allows you to type in the name of your niche and then it supplies you with great keywords associated with that niche topic.This program tells you the number of people that are searching for those keyword terms in the last thirty days.  For a conservative estimate, you can multiply this number times five.For an aggressive estimate, you can multiply this number times ten.

Google Adwords Success Step #6:  Find information at www.amazon.com to help you determine good keywords.Go to Amazon.com and search for books based on your niche topic.Use these book titles and author names as keywords.

Another similar option is to go to www.dictionary.com and search for synonyms to the name of your nice topic. You can also find out what keywords your competition is using by going to www.googspy.com.

Google Adwords Success Step #7:  Placement is critical.Many Google Adwords users are not sure where they should have their advertisements placed in the Google search results.If the Google Adwords advertisements are placed along the right hand side of the screen then you should strive to be in the second or third placement.  Why?  The first spot often yields "junk" clicks.  Many users click on this by accident or what to seek out further information before making a decision.If the Google Adwords advertisements are right above the free results then you want to be in the fourth or fifth spot for similar reasons.

Additional Tips:
Not sure how to tell if your Google Adwords campaign is effective?  Google allows you to monitor this information by giving you statistics including bid placement.

Participate in the "Google Adsense" program as well.  Google Adsense is like Google Adwords, but from a different perspective.  Google Adsense enables you to allow advertisements (from Google Adwords customers) to display on your OWN website.  You earn money when users click on these websites.  Earning 25%-50% commissions is realistic.  Plus, Google Adsense is a program that you setup and then don't have to do anything further.  You have to apply to this program and Google will give you code to put in your webpage.  Check out www.google.com/adsense for more information.

Author Bio
Matt Bacak, The Powerful Promoter and Entrepreneur Magazine e-Biz radio show host, and now a "#1 Best Selling Author" in just a few short hours, has helped thousands of clients target his specialty, opt-in mail direct marketing systems. Article Source Free Website Content

Monday 23 October 2017

Why can a family-owned business fail?

By: Al McClymont

It so happens that a very large percentage of automotive dealerships around the world happen to be family-owned businesses. Having said that, there are a great many issues concerning family-owned companies, mainly regarding succession and management, which must be dealt with so that the company can accomplish the goals that the family sets.

Autologica presents a series of articles titled "Common Problems in Family-owned Businesses" based on an interview between J.C. Aimetta, an expert and coach who specializes in family-owned companies, and Al McClymont, CEO of Autologica Dealer Management Systems (www.autologica.net).

J.C. Aimetta is 46 years old and has dedicated the past 15 to helping owners and directors of over 65 family-owned small and medium-sized businesses manage growth, professionalize their management and prevent problems with succession. He has been a negotiator in family conflicts and in the sale of family-owned businesses. Mr. Aimetta teaches the subject in graduate and post-graduate courses in 3 Argentine universities, and has given conferences in Panama, Guatemala, El Salvador, Costa Rica, Colombia, Ecuador and Venezuela. 

Here are some thoughts that emerged from the interview.

Al McClymont: I know this is a broad subject to be treated in such a short time, but I hope we can go through some of the main points. The first thing I would like to ask you is: What do you think are the main reasons a family-owned business can fail?

J.C. Aimetta: Well, the main reason is that the owner and manager roles get mixed up. Thus, an endless number of confusions occur as regards to who is the owner and who is the manager, the administrator.

For most family businesses the role is only one. Therefore, whenever you ask someone, Why do you run this business?, the answer is: Because it is mine. And what empowers you to run the business? The fact that it is mine.

Al McClymont: It's also important to analyze this from a management and operational point of view side, for example, when the sons and daughters of the owners reach an age appropriate for them to work in the company.

J.C. Aimetta: Well, what happens is that the new generations evolve and the children inherit the same notion, and believe that they can manage the business simply because they own it. As the children are generally more, two, three, four...  a company cannot have four managers. And it is at this moment that most confusions arise.

Another thing to bear in mind is that in the long run the family always grows more than the company. In other words, there are more people intending to live from a business that is not growing as fast as the family. If we also consider the in-laws that sometimes, not always, want to work in the family business, conflicts may arise.

Furthermore, we have to bear in mind that job evaluations are done under emotional parameters. That is to say, whenever a relative is hired, it is very difficult to punish lackluster performance, a poor job. Because an emotional cost is paid, a "happiness" cost.

In a nutshell, a family-owned business maintains a delicate balance between happiness and efficiency, profitability and affection. As the business grows, its owners must try to gently tip the balance to one side. Because it is impossible to simultaneously achieve maximum profitability and maximum happiness, and make the growing family's entire happiness depend on one particular business.

In the next part of this interview, we'll talk about problems that may arise in a family-owned business when one family member wants to sell their share of the company.

Author Bio
Al McClymont is founder and CEO of Autologica S.A.

J.C. Aimetta is a consultant to more than 65 small and medium family-owned businesses.

Article Source Free Website Content

Wednesday 18 October 2017

4 Ways To Locate Public Speaking Jobs Online

By: Alexis Dawes

Ask any professional speaker how an industry newbie should go about securing public speaking jobs, and the response frequently sounds something like...

Attend Toastmasters meetings and practice your skills.
Join the National Speakers Association to learn more about the industry.
Do talks at Chambers of Commerce and Rotary Clubs.

But what if you know you're a good speaker... you understand the intricacies of the speaking industry... and you've done your share of gratuitious freebie presentations. Where do you head then? How do you go about looking for public speaking jobs?

Here are 4 tips to help you locate seemingly elusive public speaking jobs online.

1) Go to Google and Yahoo, and search for the following phrases 'calls for speakers' and 'speakers wanted.' (Without the quotes.)

In the results you'll instantly find links to organizations and conferences that are looking for public speakers.

While many different topics are covered under these searches, you'll find there are frequently a lot of technology speakers wanted. So if this is your niche, it's a good possibility you could get lucky.

2) Check out the Speakers Forum sponsored by Speakers Platform.

Honestly this forum isn't teeming with public speaking jobs. But on occasion you will find a golden nugget.

In fact, this is where I found my first public speaking job many years ago. The meeting planner just happened to be hiring several different speakers, and I was one of them.

You can check it out at: www.speaking.com/educationforum/index.cgi

3) Follow the conference schedules for targeted associations.

Most associations hold some type of yearly or semiannual conference. Speakers are frequently sought after, so this is an ideal place to locate a public speaking job.

They will typically begin searching for speakers 6-8 months ahead of time. Sometimes less, sometimes more.

You should find out when their next conference is held, and begin checking back to the association web site 6-7 months ahead of time. Calls for speakers sometimes don't get picked up in the search engines right away.

The American Society of Association Executives has an extensive directory of associations at www.asaenet.org/AssociationSearch.cfm?requesttimeout=240&sn.ItemNumber=7333.

4) Apply to training companies.

Fred Pryor/CareerTracks is frequently hiring contract speakers on a variety of topics. The job does require traveling and the ability to sell their products to attendees. According to the the Pryor web site, top contract trainers earn in excess of $75,000 (USD) a year.

You'll be very busy. But it's great experience, especially for budding speakers.

Contract training opportunities can be found at www.pryor.com/career/seminar_leader.asp

Author Bio
Alexis Dawes is the author of "Speaking For Profit: How To Profitably Use The Platform To Make $200-$10,000 a Night Giving 3-Hour Seminars." This 115 page e-book explains how to get public speaking jobs at seminar centers in the US, as well as what it takes to sell information products to attendees. You can get more information at www. Speaking-For-Profit.com. Article Source Free Website Content

Thursday 12 October 2017

Advice For Would Be Whistle blowers

By: Darcy O'Neil

They say no good deed goes unpunished and sadly that is the truth in the world of the whistle blower. The theory on 'whistle blowing'  is that the individual is helping the community, and following their ethics, by reporting the offending person or company. The risk of recrimination is very high and usually results in a long and difficult fight for the whistle blower. This battle will likely including legal threats and character assassination.

So what can you do to protect yourself when you do blow the whistle? Having been through this process I have gain some insight on how best to handle the situation.

1. Documentation :: Once you suspect that something is wrong you should begin documenting. Start by taking notes in a log book or note pad. This information will be helpful when you need to tell your story and will provide the detail needed to track down further evidence of wrong doing. Next, start collecting pertinent documents. The best way is to copy documents (photocopy, computers docs, etc). When you think you have enough, double it. Pictures, phone recordings, documents, conversations, e-mails are all important and should be noted when possible. There can never be enough documentation. Once the authorities begin investigation documents had a tendency to disappear.

Many people who don't know the laws will try to tell you that these methods are illegal. The fact is they are not. In Canada it is legal to record a conversation or phone call as long as one of the parties is participating in the conversation. The removal of documents from the workplace is a gray area. Under normal circumstances removing company information is illegal, however when it is evidence it can be collected. In a Canadian court all evidence will be considered. Check with your governments laws or speak with a lawyer before taking any risks.

2. Minimize Your Exposure :: When you draw up the courage, and support, to finally report the issues there are a few things you need to do. First, it is best if you stay at your job while you report the issues. Sometimes the authorities will ask you questions, that will help them with their investigation, and being at the location is beneficial. Ask to be kept anonymous, if possible, but sometimes this can't be done. Next, get your resume polished up and start sending it out. Then prepare financially by locating your employment insurance office. Tell them that you are blowing the whistle on your employer and you may be fired for it. Provide the person with the contact names of whichever authority you contacted. The idea is to build a repour, so if bad things happen, people will know the facts. Don't loose that all important safety net.

3. Go with your Instincts :: Most people will tell you not to blow the whistle because there are no winners. They are partially right, but without your courage people will get hurt, the rich will get richer and abuse their powers. You can change that by doing what you feel it right. We often cloud our thinking with other peoples perceptions, but only you can determine what to do. Most of the time your instinct are right and you should trust them. If you listen to others and they convince not to go with your instincts, and then something bad happens, you have to live with the consequences, not them.

4. Be Patient :: Nothing happens quickly no matter how fast you want to be done with it. The reality is that things will go much slower than you ever expected them too. The best way to make sure things are moving is to do some research. For example, if you file a complaint against a medical professional, the regulatory College that receives the complaint will have a complaints process. However, this is usually regulated by a government agency that has legislation regarding complaints. In Ontario all complaints must be handled in 120 days. If not, you can contact the Health Professions Appeal & Review Board and they will contact the College and accelerate the process.

Some other tips to accelerate the process include contacting your local politician, begin a letter writing campaign to media outlets and compiling your story onto an internet site. Be persistent when dealing with each agency, don't accept their statements at face value and always follow up.

5. The Media is Not a Solution :: They can help but you have to convince them to write the story. Many times it may take months for them to move. Remember they don't want any liability, they are a profit motivated company and will only publish story's that make them a dollar. If your former employer is litigious, they will probably be too scared to publish. The media has no problem reporting history, so once a final verdict is reached, by the authorities, they will write a story. Unfortunately it will be to late to help you.

Some of the smaller media outlets may be more willing to help you. Take a look at freelance writers, who may spend more time working on your story and getting the facts. They also have the contacts you need to get it published.

6. Prepare for an Attack on your Character and Legal Threats :: The person or company you are dealing with will not let things go easily. The first response will be to discredit you. If you look like an disgruntled employee or someone with a vendetta then your story will be less believable. It's easy for the person or company to do this. If they were unethical to start with, it's not a huge leap for them start lying about you after you report them. There isn't much you can do except try to disprove they're statements. Use the document you gathered to clearly show that they are the guilty party and you were just being ethical. In the end your efforts will be recognized. You will probably receive a cease and desist letter, don't be overly concerned as this is most likely posturing. If you are worried, speak with a lawyer.

7. Use Lawyers Sparingly :: Nobody can fight with the passion you have and no lawyer will ever put the amount of effort you already have into your fight. Replying to a cease and desist letter is easy, just stick with the facts, provide the evidence and take the high road. Most lawyers will act like an 600 lb gorilla, your job is to be bigger. In all likelihood they won't want to take this issue to a public forum, like a court room, especially if you have documented the case very well. That would give you a perfect opportunity to invite the media and lay your case out. Examples of cease and desist responses can be found at http://www.snakeoil.ca.

If you need legal advice, get it, but don't let the lawyer bleed you dry. Have your questions prepared on paper and sit down with the lawyer and discuss the issue. If they charge a minimum of one hour time, use it all. One good thing to do is prepare a short summary of the facts in your case, and fax it in to the law office. Don't ask question in the letter. Blowing the whistle is stressful enough without having thousands of dollars in legal fees.

Some people will tell you not to let the event consume you. If it does consume you, it will affect other parts of your life. But sometimes focussing your energy can be better if it will resolve the issue quicker. It's better to throw your whole heart into the matter, rather than fight with yourself. It is difficult to not be consumed. My advice is to simply go with it. The harder you work the quicker the issue will be resolved and the sooner you can get on with your life.

The is no reward for doing a good deed, that's only in movies. In the end however you should have the satisfaction that you made your community or country a better place. People will respect you for your efforts and hopefully inspire then to do something good and that is a reward in itself.

Author Bio
Darcy O'Neil is a chemical technologist who became a pharmaceutical whistle blower. His experiences, including the evidence, legal threats and decisions can be found at http://www.snakeoil.ca. Darcy is currently working as a bartender and a freelance writer. Article Source Free Website Content

Monday 9 October 2017

Give 'em a Taste (and they'll likely come back for more)

By: Alicia Forest

I'm sure many of you are familiar with the original ice cream shop that offers you a taste of any flavor ice cream you want before you make your decision on which scoop you are going to enjoy.

Giving you a taste (or as many tastes of different flavors as you'd like) is a brilliant way to ensure that you not only order a cone at that moment, but it's also a way to bring you back to try more flavors on another day.

You can use this brilliant marketing strategy in building your business, too. Offering your prospects a taste of what it is that you provide is a proven and easy way to get people to become part of your community, and part of your marketing/product funnel (the funnel is the "journey" (that builds a relationship over time) that your clients follow from the first visit to your website, where they enter by giving you their contact information, down through each level as they make their way through each purchasing step in the funnel). By offering them a sample, you're giving them an opportunity to get to know you without risking anything more than perhaps a bit of time.

In your marketing/product funnel, the taste you are giving your potential clients is at the top of the funnel, the widest part. The taste is your freebie/complimentary/gift offering and is your first (and usually only!) opportunity to engage your prospect. Your taste needs to be something of value that you offer for free to people who visit your website in exchange for their contact information, usually their name and email address.

This is often one of the most overlooked steps in building an online business. A prospect needs to see your message many times (it ranges anywhere from 5-10) before they will feel confident enough to risk handing over their money to you. In order to build a relationship with people you need to be able to contact them again, which means your goal is to capture their email address before they click away from your website.

If they leave, it's unlikely that they will come back, so don't lose the opportunity to welcome them into your community, your funnel. They landed at your website because they were looking for something (usually a solution to a problem they are having, right? :)). Give them a taste of the solution you offer. And remember to make it easy for them: make your sign-up form or email so obvious that they'd have to trip over it not to notice it (yes, that includes pop-ups and the like, because even if they annoy you as much as they do me, they work!).

So, what can you offer of value in exchange for their email address? A newsletter, an ecourse, an audio clip, or a special report, are all good options. Personally, I like the offer of an ecourse AND an ezine. You give them a taste of what your services are like with the ecourse, and then you keep in touch with them on a regular basis with the ezine. The ezine allows you to build a bond with your readers in a uniquely personal way, letting them get to know, like and trust you over time, with you having to build that bond one-on-one.

So, one caution is to not offer any one-on-one interaction with you at this level. You want to leverage your time, and offering free consultations or one-time meetings with you is not a good use of your time. Let them get to know you over the course of your freebie offering. When and if they become serious about you and your products or services, they will move further down the funnel (from free to fee) without you having to "sell" them on what you provide during a complimentary session (how nice is that?).

So what is your taste going to be? Here are some other ideas:

write a Top Ten article about the benefits of your products and services, convert it to a PDF file, and offer it as a special report.
record a short audio about the three key things your niche needs to know about X.
create a mini ecourse that encompasses the five steps to getting started for your market.
or create a quick-start guide that helps your market focus on how to get started.

Once you've given them a taste, they will likely come back for more, eventually turning from a prospect to a client. Creating a taste of what you provide is easy and it's fun. Try it and watch what happens!

Author Bio
Alicia Forest, MBA, Multiple Streams Licensed Coach, & Founder of www.ClientAbundance.com, helps coaches and other solo service professionals to attract more clients, create profit-making products and services, make more sales, and ultimately make more money. For FREE tips on how to create your own Client Abundance, visit www.ClientAbundance.com Article Source Free Website Content

Thursday 5 October 2017

Avoid Being Scammed with Work At Home Opportunities

By: Vijaya Kumar

Working at home online is expanding rapidly as is the Internet. There are thousands of options for net entrepreneurs who make money through creating web sites, offering web services, or selling products online. The market has expanded rapidly over the past few years as the Internet has grown and there is something that everyone will be interested in and profit from.

What Are Scams

Unfortunately, there are a number of people on the Internet that are out to scam you and take your money without giving you any value or what they promised. This is a real threat that prevents many people from pursuing creating an online business but is one thing that you should not let bother you. The key is to be careful with whom you deal with online and to do your homework before you make a purchase. The key is to identify the scams before you spend any money.

How to Identify the Fraudsters

Identifying the scams is very easy. You just need to make sure you get a number of unbiased reviews on the company or individual you are dealing with. A great way to get this information is to search the web on the company you are looking to make a purchase from and check what other users are saying about them. Make sure you are getting these reviews from an unbiased 3rd party or your information will be incorrect which could lead you directly into a trap. Use Google or Yahoo! to get the information you need quickly and for free.

You should also be sure to check the latest reviews on forums as they are the best place to get multiple reviews quickly.

Identifying scams will only take you a few minutes and could save you hundreds or even thousands of dollars annually. Pretty soon, you will be able to identify the scams and help others save their time and money.

Places to Report Scammers

When you do read about somebody getting scammed or get scammed yourself, get back at the company and protect others by reporting them. You can report them to the FTC, Federal Trade Commission, so that they can deal with the matter legally, but be sure to visit forums and other online communities with users who may be interested in the product that the scammers offer and are subject to their trap to warn them about the scam so that they can save their time and money. After all, others are doing the same thing for you so you might as well return the favor. Reporting the company to the BBB or Better Business Bureau is also a good option. Just be sure to let others know of your experience.

Getting Refund from Scammers

If you do get scammed by scammers, be sure to get your money back. One good thing about online payments is that you do not have to use cash to buy products, but rather, must go through a third party payment gateway such as PayPal or eGold among others. These systems are well aware of the scams and do everything in their power to get the money to its rightful owner. So, if you have been scammed by someone online, be sure to make every attempt to get your money back. Contact your payment gateway support team or credit card issuing bank, tell them about your situation and open a dispute. They will take the time to look into the matter to assure that the rightful owner is awarded the money that they lost.

Legitimate Ways to Find Genuine Work At Home Jobs

There are legitimate ways to make money online, just be sure that you do not fall into any sort of trap. Always deal with reputable companies over other unknown programs and be sure to be very careful in what your purchase and who you purchase it from. To avoid scams, put the time that is required to research the company you are dealing with and be sure to get multiple opinions from multiple unbiased sources so that you can be sure you are not getting scammed. Also, check the BBB, Better Business Bureau, records to get official information about the company you are dealing with. If you are dealing with an individual, be cautious and make sure that they have a good reputation as you will not be able to find many reviews or anything in the BBB or another official resource.

Last but not least - Do your homework and you will be fine in your online endeavors.

Author Bio
Vijaya Kumar is an online business entrepreneur with 5+ years experience. He  currently administrates several successful websites including Part Time Computer  Jobs, which provides a scam-free database of online money making opportunities. Article Source  Free Website Content

Monday 2 October 2017

Can You Afford What Rudeness Is Costing Your Business?

By: Lydia Ramsey

Have you ever thought about how much rudeness may be affecting your bottom line?  What is the cost to your company when you or the people who represent you lack proper manners?  Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product?  Can you count the number of people who hang up and call someone else because the person who answered your phone put them on hold without asking permission?  How does the client rate your professionalism when the employee who welcomes him to your office looks as if she is dressed for a day at the beach?  Do your employees understand that it is more offensive then friendly to call the client by first name unless asked to do so? Are your employees treating each other with courtesy and respect?  Do they honor the invisible walls of each other's cubicles?  Do they work as a team and help each other or do they act like cast members on Survivor?

In today's fast-paced business world where too many people claim that they don't have time to be nice, it's easy to overlook the details that can help you grow your business, increase your profits and build long lasting client relationships.

Try taking this quick true/false quiz to test your own business etiquette expertise. Then run it by your employees.

1. Business etiquette is based on rank and hierarchy.  True/False
2. If the information on your business card is incorrect, draw a line through it and write the correct information on the card.  True/False
3. Business casual means dressing down one notch from business professional.  True/False
4. In today's relaxed business environment, it is not necessary to ask your clients' permission before using their first names.  True/False
5. Callers do not mind holding for information as much as holding for a person. True/False
6. You don't have to smile or make eye contact with your customers unless you feel like it. True/False
7. Handwritten notes are out of place in the business world.  True/False
8. A man should wait for a woman to put out her hand in business before offering his.  True/False
9. When composing an e-mail message, complete the "To" line last.  True/False
10. Small talk around the office is a waste of time.  True/False
11. People can hear you eating, drinking and chewing over the phone. True/False
12. If you receive a call on your cell phone when you are with a client, look to see who is calling, but don't answer it. True/False

Answers:

1. True.  In business, you always defer to the senior or highest ranking person, regardless of age or gender.
2. False.  Handing out business cards with information that is outdated or crossed off is unprofessional. Have new cards printed immediately.
3. True.  Business casual is not an excuse to wear your favorite old clothes to the office.  It is still business, and everyone needs to look professional.
4. False.  Don't assume because our work world has become more informal that you can call clients by their first name.  Use their titles and last names until they ask you to do otherwise.
5. True.  Clients will wait contentedly while you search for information, working on their behalf.  However, if they have to wait more than thirty seconds for you to come to the phone, they begin to wonder how much you value them or want their business.
6. False.  This is only true if you are planning a going-out-of-business sale.  Every client deserves a genuine smile and eye contact.
7. False.  Handwritten notes have become almost as extinct as the typewriter.  You will stand out from your competition every time you send off a short note written in your own hand.
8. False.  Every woman should be prepared to shake hands as soon as she meets someone in business.  For either a man or woman to hesitate could indicate a lack of confidence.
9. True.  You can send e-mail without inserting an attachment, without checking for grammar and punctuation and without a subject line; but you cannot send e-mail without an address.  If you wait until you have carefully proofed your message and added all attachments before you complete the "To " line, you will never be embarrassed or have to apologize for your mistakes.
10. False.  Small talk carried on at the right time, in the right place and on the right subject is a great way to build relationships among co-workers.
11. True.  Mouth noises are even louder over the phone.  Just because your clients can't see you eating those potato chips doesn't mean they can't hear you munching on the other end of the line.
12. False.  It is just as rude to pull out your phone to see who called as it is to have it on and take a call in front of a client.  Turn your phone off and check your messages later in private. 

If you had trouble with any of these questions, your employees will, too.  If you want your employees to be at ease in business situations, to represent you well and help build your business, give them the information they need.  If you haven't done basic business etiquette skills training lately, do it now.  Don't let rude behavior cost you business. 

Make sure that your employees know how to handle clients over the phone, that they understand the importance of being attentive and alert to clients' needs, that the value other people's time and that they can deal with difficult people and situations with grace.

No one is born with good manners.  People have to be taught, and from time to time, they need to be reminded of what they already know.

Author Bio
Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS.  She has been quoted or featured in The New York Times, Entrepreneur, Inc., Real Simple and Woman's Day. For information about her programs, products and services, visit www.mannersthatsell.com Article Source Free Website Content

Put Your Angry Customer at Ease

By: Jay Conner's Having To deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to d...